FRIENDS AND FAMILY TEST RESULTS

Our patients with mobile phones will receive a text message following consultation to request surgery feedback on their experience of the day. The data below shows the monthly results of your responses.

January 2020 Results

What some of our patients have to say:

“Prompt appointments, caring doctors, excellent staff”

“Seen on time and nurse explained results of bloods and scan and outlined
what needed to happen next”

“Efficient nurse. Trust in service. Listens to patient. Does not rush.”

“It’s such a great medical practice, staff are friendly, caring and helpful. I always experience good service.”

“Lovely location doctor who gave excellent advice and booked my referral
appointment with ENT while I was with her. No waiting, easy check- in. All together, it couldn’t be better at this practice where the patient experience with the nurse and doctors is consistently excellent.”

“Doctor and staff were very helpful, friendly and understanding”

“Very informative on a level I understood. Easy availability of follow up
appointments.”

“I am usually able to get an appointment reasonably quickly”

“Always a first class service, offered by professional and dedicated staff.”

“Bernie, the Advanced Nurse Practitioner, is excellent. Always very thorough and knowledgeable.”

“Always had a good experience. Felt properly listened to and gained real care.”

“Good doctors and nurses never had any problems in 12 years of being
registered there.”