Covid Vaccination Clinics Frequently Asked Questions

Covid-19 vaccinations for our patients in Cohorts 1 – 9 has been provided by the Ridge Primary Care Network from Headcorn Aerodrome, TN27 9HX.

All other Co-horts will be able to book their appointments through the National Booking service online or via 119 once the age group is announced.

Please read the questions and answers below about our local vaccination service. Our phone lines are very busy; please help us to keep lines open for people needing to make appointments for other health matters.

Q.         Which priority group are they currently inviting?

A.         As of 8th June 2021 they are currently inviting:

  • you’re aged 25 or over
  • you’ll turn 25 before 1 July 2021
  • you’re at high risk from COVID-19 (clinically extremely vulnerable)
  • you have a condition that puts you at higher risk (clinically vulnerable)
  • you have a learning disability
  • you’re a frontline health or social care worker
  • you get a Carer’s Allowance, get support following an assessment by your local authority or your GP record shows you’re a carer

Q.         How do you prioritise who is invited first from people in each priority group?

A.         There is no sub prioritisation, and they will contact and book all patients from the priority groups as above.

Q.         How are you contacting people to invite them for a vaccine?

A.         Please DO NOT phone your surgery about this service. You will be contacted by NHS England to invite you to book through the National Booking service.

 Please take some form of identification to your appointment.

Q.         If I cannot attend an appointment what should I do?

A.         If you have received and accepted an invitation for a Covid-19 vaccine we would strongly encourage you to prioritise attending the appointment. If for unavoidable reasons you cannot make it please contact 119 to cancel or to re-schedule.

Q.         How are you supporting patients with dementia to get vaccinated?

A.         We have requested that carers / next of kin be contacted to assist with the booking of the appointments for this cohort of patients.

Q.         Is there transport available for getting to the vaccine clinic?

A.         We would ask that anyone who does not have their own transport tries to arrange a lift with a friend or relative. There is currently no transport available otherwise, unless you arrange a taxi. 

Q.         What if I had COVID-19 recently, should I still have the vaccination?

A.         Covid vaccinations cannot be given within 28 days of a positive Covid test result, or within 7 days of a flu jab.  Please advise the caller of the date when you tested positive, in order to re-call you at a later stage.

Q.         When will I have my second dose of the vaccine?

A.         Your second appointment date will be given to you at the time of your first appointment, but will be on the same week day, of week 11 following your 1st vaccine, at the same venue and at the same time as your first appointment.  This is as per current Government guidelines and is not flexible.  You will be updated should your second appointment date change if guidelines change during this period.

Q. Can I book my appointment online?

A.        Some appointments are being made available for booking through the NHS national booking service. This will be for the Ticehurst Vaccination Centre, located at the Ticehurst Village Hall, Lower High Street, Ticehurst, TN5 7BB AND other mass vaccination centres only. You would need to be part of the cohort / age group currently being contacted for an appointment. Please click here to be directed to the national booking service.

Q. Can I get a Covid Vaccination Certificate from my GP surgery?

A. We are unable to issue COVID Vaccination Certificates from the surgery.

Please view the website for further information. Proof of your vaccination status will be available on the NHS App, which is also valuable for accessing your health records and ordering repeat prescriptions.

You can view your COVID vaccination status without having full access to your records. Go to: View your GP health record->Medicines->Acute (short-term) medicines.

Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least five days after you’ve completed your course of the vaccine, the letter may take up to five days to reach you.