In order to protect our patients and the staff of North Ridge Medical Practice, the following measures have been put in place with immediate effect:
All GP appointments will convert to telephone triage consultations. If the GP deems it necessary to see the patient face to face, arrangements will be made to see the patient in the surgery.
Only patients with appointments will be allowed to attend the surgery. Do not attend the surgery with any queries that can be dealt with over the phone. We are experiencing a high volume of calls daily, so we urge you to please be patient.
We continue to check on a daily basis that those patients booked in for appointments are symptom free, with no fevers / new coughs prior to attending the surgery. Should you have an appointment booked, and you have symptoms, please do cancel your appointment until you have recovered and symptom free.
Please note that we will not be issuing additional medication or increase the number of prescriptions, as this is not necessary, and will have a country wide effect on medication stock. Please try to order your prescriptions via e-mail – [email protected], online or by sending a fax to 01580 754452. If you are unable to do this, you may drop your prescription through the letterbox or drop it off in the red box at the dispensary counter. Please allow 7 days for your prescription to be processed and dispensed.
NEW CHANGES TO HOW WE WILL BE SUPPORTING OUR PATIENTS
As from the 1st of June, our practice will be divided into coloured zones, Green, Amber, Blue and Red zones.
The GPs will continue to triage patients through telephone consultations, and should you need to be seen you will be asked to arrive on your scheduled appointment time to a zoned area within the practice.
All the areas are colour coded at the various entrances. The relevant clinician will meet you at the advised entrance. This is to ensure that hand sanitizer is used and that you are taken straight to the required room with minimal contact. All rooms are decontaminated after every patient.
This will enable us to manage the footfall through the practice and to ensure that we can keep to a 2 metre social distancing rule. This will also enable us to treat the patients who have been shielding, and vulnerable separately from any of the rooms, and to also ensure that any patients with symptoms do not enter the building. There is a separate assessment area for these patients without compromising the safety of staff and patients.
Patients are asked to please wear a mask / face covering when attending the surgery.